Privacy Policy

RLC Privacy Policy

This website is owned and operated by Real Leadership Coaching Ltd "THE COMPANY, WE, US, THE WEBSITE", also RLC Global, RLC Technologies. By using the website, you agree to these Terms and conditions and to use the website in accordance with these Terms and conditions. You also agree with any further Privacy Policy and any additional terms and conditions that may apply to specific sections of the website or to products and services available through the website or from the company. Any clearance into the website whether directly or automated and continued use of the website bounds yourself to the terms and conditions of this website and any other terms on the website. On occasion, due to new intellectual property being added these terms and conditions may change, a revised terms and conditions will be notified to all website users, if you continue to use the website after the new terms and conditions, you are bound by these new terms and conditions.

Introduction

The EU General Data Protection Regulation (“GDPR”) came into force on 25 May 2018.

The new Regulation aims to standardise data protection laws and processing across the EU, giving people greater rights to access and control their personal information.

Our Commitment

RLC Global and RLC Technologies and all our directly linked companies are committed to ensuring protection of all personal information that we hold, and to provide and to protect all such data. We recognise our obligations in updating and expanding this program to meet the requirements of GDPR.

We are dedicated to safeguarding the personal information under our control and in maintaining a system that meets our obligations under the new regulations. Our practice is summarised below.

How We Prepared for GDPR

RLC Global and RLC Technologies already have a consistent level of data protection and security across our organisation, but we have introduced new measures to ensure compliancy.

Information Audit - we carried out an audit of information previously held and ensured that it was compliant with the new regulations.

Policies and Procedures - we carried out an audit of information previously held and ensured that it was compliant with the new regulations.

We have revised data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including:

Data Protection - our main policy and procedure document for data protection has been revised to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy and the rights of individuals.

Data Retention and Erasure - we have updated our retention policy and schedule to ensure that we meet the "data minimisation and "storage limitation" principles and that personal information is stored, archived and destroyed in accordance with our obligations. We have procedures in place to meet the new "Right to Erasure" obligation.

Data Breaches - our procedures ensure that we have safeguards in place to identify, assess, investigate and report any personal data breach as early as possible. Our procedures have been explained all employees.

International Data Transfers and Third-Party Disclosures - where an organisation stores or transfers personal information outside the EU, we have robust procedures in place to secure the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as binding rules, or standard data protection clauses for those countries without.

Subject Access Requests (SAR) - we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge.

Privacy Notice/Policy - we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.

Obtaining Consent - we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information.

Direct Marketing - we have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.

Data Protection Impact Assessments (DPIA) - where we process personal information that is considered high risk, we have developed stringent procedures for carrying out impact assessments that comply fully with the GDPR's Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).

Processor Agreements - where we use any third-party to process personal information on our behalf (ie Payroll, Recruitment, Hosting, etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they meet and understand their/our GDPR obligations.

Data Subject Rights

We provide easy-to-access information via our website of an individual’s right to access any personal information that RLC Global & RLC Technologies processes about them and to request information about:

What personal data we hold about them.

The purposes of the processing.

The categories of personal data concerned.

The recipients to whom the personal data has/will be disclosed.

How long we intend to store your personal data for.

If we did not collect the data directly from them, information about the source.

The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this.

The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

The right to lodge a complaint or seek judicial remedy and who to contact in such instances.

Information Security and Technical and Organisational Measures

RLC Global and RLC Technologies takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction.

GDPR Roles and Employees

RLC Global, RLC Technologies and all partnering RLC companies have a designated as our Data Protection Officer (DPO)/Appointed Person- email us at info@rlc-global for more information and have appointed a data privacy team to develop and implement our roadmap for complying with the new data protection Regulation. The team are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR compliance, identifying any gap areas and implementing the new policies, procedures and measures.

RLC Global & RLC Technologies understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans.

If you have any questions about our GDPR compliance policies, please contact us dirtectly on info@coachpad.com

Where is my Data Stored?

Your data is securely stored in a geographical boundary. This boundary ensures that data residency, sovereignty, compliance, and resiliency requirements are honored within geographical boundaries. Your data is stored at rest in a Central US datacentre

Last reviewed 2nd January 2020